We charge a flat rate shipping charge of £4.99GBP per order for Postage & Packing on all orders, anywhere in the world. Obviously, flat rate shipping means it is better value-for-money to order several items at a time; that way, the carriage cost works out less expensive per item. Sadly, we regret we are no longer able to supply goods to South American destinations, i.e. Mexico, Brazil, Columbia, Peru etc., due to the high numbers of parcels sent to those destinations which do not arrive. We apologise for any disappointment caused for residents of those countries.
Please note; we require a full postal (street) address for all customers; a PO Box is not acceptable, for security reasons, although we can still deliver to a PO Box if required. Also, we require the full first and last name of the customer; initials alone are not admissible, for security reasons.
UK standard deliveries are sent via Royal Mail 1st Class post. With this service, we are obliged to wait 14 working days from the date of despatch before Royal Mail will consider the parcel officially 'lost in transit', and we can therefore claim for the loss. During that period, you should try looking around your property and checking with neighbours in case it has been left somewhere. It is also a good idea to contact your local Royal Mail delivery depot as sometimes items unable to fit through letter boxes are kept there for collection (sometimes without leaving a card notifying you of this). In-stock items will normally be despatched within 24 hours of receipt of your order and payment (or on the Monday for orders which are received over the weekend) International orders within Europe are usually sent via Royal Mail International Standard Parcels (Air Mail) service. Parcels outside Europe will go by Royal Mail International Economy Parcels service. This service usually takes 2-6 weeks, but may be subject to additional delays as they will be handled by more than one postal service. They may also be delayed at customs so you should always check with your country's customs office to see if they are holding a package for you. With the Air Mail service, we are obliged to wait 25 working days from the date of despatch, or 12 weeks in the case of International Economy Parcels, before Royal Mail will consider the parcel lost, and we can therefore claim for the loss. Customers whose orders have gone by International Economy Parcels service will be notified at the point of despatch; please note while this service normally takes 2-6 weeks, it can take up to 6-12 weeks, and is not trackable. International orders with a value of £50.00GBP or more (before P & P) can be sent by registered, trackable, 'Signed For' Air Mail service at extra cost; contact us for more details via the 'Contact Us' form on the web site.
Orders are shipped in plain wrap with just a label bearing our return address on the back, in case of non-delivery. UK customers should receive their goods within 1-2 working days, international orders can take 10-14 days or more depending on destination, but please do not ask us exactly how long, as that is out of our control. Any orders which do not arrive after the expiry of the delivery windows (14 working days for UK, 25 working days for International Air Mail, and 12 weeks for International Economy Parcel) will be replaced for the customer. If you do not receive your order after the delivery window has expired, please contact us via the 'Contact Us' form on the web site.
If there are any issues with your order (sizing issues, payment problems etc.) we will e-mail you at the e-mail address you provided; please make sure you provide a valid e-mail address which you check at least daily. Customers supplying invalid e-mail addresses (i.e. from which e-mails bounce back marked 'No such user' etc.) and/or no contact phone number will have their orders cancelled and payments refunded immediately.
If we require a response from the customer in order to complete an order and this is not forthcoming, the order will be cancelled and any payments received by us will be refunded after a period of 5 working days. CurrenciesSadly, we are no longer able to offer pricing of goods in different currencies, due to abuse of this facility. For currency conversion, see here.
Please note, we do not supply goods on a 'trial' basis; we will only replace or refund items which are faulty from the packaging. Due to the nature of internet trading, and particularly with clothing of an intimate nature, we endeavour to give as much information about our range of products as possible on the web site, but regret we cannot refund or replace items once opened and worn, unless they are faulty from the pack.
Returns InformationWe offer to replace or refund faulty goods, or unopened items. Just return the items to us in their original condition within 28 days.
Returned items should be repackaged carefully, and returned with the original invoice. Please inform us here before sending any items back to us. Please get a 'Proof of posting' receipt or use a recorded delivery service. We will refund postage charges if the return is due to our error. When we receive and process your returned item, we will issue a full refund (or exchange items if you prefer). We will e-mail you confirming your return instructions once we have processed it.
Send your return to:
Returns, First4Legwear, P O Box 214, Liverpool, L25 3WW, Merseyside
